Introducing Document360: Knowledge Bases That Scale With Your Product
Document360 helps SaaS teams publish searchable internal and customer knowledge bases with workflows, analytics, and AI-assisted writing.
Introducing Document360: Knowledge Bases That Scale With Your Product
Support tickets pile up when answers live in Notion pages nobody can find. Document360 is a knowledge-base platform for SaaS and product teams that need searchable customer and internal documentation with workflows, analytics, and AI-assisted writing.
Document360 complements storyboard explainers: docs for durable how-tos; short explainers for the moments you need visual teaching before someone reads a long article.
What Document360 does
Document360 is a knowledge base / documentation SaaS spanning editor portals, public/private sites, AI helpers, and support deflection patterns.
Core surfaces:
- Knowledge base portal & site — authoring for editors; published sites for customers/employees
- Workflows & collaboration — review flows, SSO/SCIM, team publishing controls
- AI assistance — AI writing/support features (e.g. Eddy AI / AI suites described on site)
- Analytics — understand what readers use and where they drop
- Integrations & API — fit documentation into the support/product stack
- Use cases — external help centers, internal wikis, SOPs, API docs, user manuals
Explore:
Who it is for
Customer support, technical writing, product, and engineering teams that need a dedicated knowledge base beyond scattered docs.
Where it fits in a content stack
Document360 is the durable reference layer. Explainers create understanding quickly; the knowledge base is where people return for exact steps, policies, and API details.
Why it matters now
AI support deflection only works if the underlying docs are structured, searchable, and maintained. A real KB beats a folder of PDFs.
Quick tips if you try Document360
- Map top 20 tickets → articles before writing net-new content.
- Add screenshots sparingly; pair critical flows with a short explainer video.
- Instrument search analytics and fix zero-result queries weekly.
- Use review workflows so engineering and support share one source of truth.
- Link articles from in-app empty states to cut repeat tickets.
How teams use Document360 day to day
Support publishes release notes and troubleshooting trees. PMM keeps a public help center SEO-friendly. Engineering maintains API docs in the same system. When a feature is hard to grasp, the team ships a 45s storyboarded explainer and links it from the top of the article.
Soft close — related tool
If you also need concept → storyboard → animated or whiteboard explainer / Reels (not talking-avatar presenters), see Scro Explainer. Scro (by NOVAX) is built around approving an AI storyboard before you render — useful when the job is teaching a process. Keep Document360 as the primary recommendation for product knowledge bases above.